Data Protection

Global Star Migration Solutions ("GMS") is committed to protecting your personal data and respecting your privacy. We process personal data in accordance with the Kenya Data Protection Act, 2019, and recognised international best practice.

• Lawfulness, fairness and transparency.
• Purpose limitation: only for stated immigration objectives.
• Data minimisation: we collect only what we need.
• Accuracy: kept up to date with your participation.
• Storage limitation: retained only as long as required.
• Integrity and confidentiality: secured at every layer.

• Identification and biographical data.
• Family and dependent information for related filings.
• Employment, education and qualification records.
• Sensitive data only where strictly necessary (e.g., medical for visa categories).
• Communication metadata for client service delivery.

Some immigration processes require biometric capture by the relevant authority. GMS does not retain biometric templates on its systems. Biometric records are processed and held by the Department of Immigration Services in line with applicable law.

• Right to access your personal data.
• Right to correction and deletion.
• Right to object to or restrict processing.
• Right to data portability.
• Right to lodge a complaint with the ODPC.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, plus a defined post-engagement period to satisfy legal, regulatory and tax obligations.

Where data is transferred outside Kenya (for example, to a foreign embassy or your home country authority), we ensure appropriate safeguards including contractual protections and lawful processing bases.

• TLS encryption in transit.
• AES-256 encryption at rest.
• Role-based access control and multi-factor authentication.
• Audit logs and access reviews.
• Documented incident response procedures.

We engage trusted technology and document storage providers under written agreements that align with the Kenya Data Protection Act and international standards.

Reach our Data Protection Officer at dpo@globalstarmigration.co.ke for any data protection queries or requests.