Privacy Policy

This Privacy Policy describes how Global Star Migration Solutions ("GMS", "we", "our") collects, uses, stores and protects personal data when you use our website and immigration services in Kenya.

We are committed to handling your personal data lawfully, fairly and transparently in accordance with the Kenya Data Protection Act, 2019 and other applicable laws.

• Identification data (name, date of birth, nationality, passport details).
• Contact details (email, phone, residential address).
• Professional and corporate information (employer, role, qualifications).
• Immigration history, supporting documents and biometric metadata.
• Usage data when you visit our website (cookies, IP address, device data).

• To deliver consultations, filings and immigration services.
• To process applications with the Department of Immigration Services and other authorities.
• To communicate updates, reminders and renewal notifications.
• To improve GMS products and services.
• To comply with legal, regulatory and accounting obligations.

We rely on one or more lawful bases for processing your personal data, including your explicit consent, the performance of a contract, our legitimate interests, and compliance with our legal obligations.

We share personal data only when necessary: with immigration authorities, regulators, embassies, employers (where applicable), our IT and document management providers under strict confidentiality, and when required by law. We never sell your data.

We protect your data with TLS encryption in transit, AES-256 encryption at rest, role-based access controls, audit logs, multi-factor authentication and regular security reviews aligned with industry best practice.

• Access the personal data we hold about you.
• Request correction or deletion of inaccurate or outdated data.
• Withdraw consent or object to certain processing activities.
• Request portability of your data.
• Lodge a complaint with the Office of the Data Protection Commissioner.

Our website uses essential cookies for core functionality (such as theme and security). With your permission we also use analytics cookies to understand how visitors use the site. When you first visit, you can choose Essential only or Accept all in the cookie banner. You can also manage cookies in your browser settings.

Questions about this Privacy Policy? Email privacy@globalstarmigration.co.ke.